Shipping Policy
Processing time
Every order is handmade in small batches. Orders ship within 2–3 business days (Monday to Friday, not counting holidays) from the day you order, unless we tell you otherwise.
Shipping methods and rates
- We ship by USPS: Standard (Ground) or Priority.
- Free U.S. shipping on orders $39+.
- Orders under $39: $5.99 Standard or $13.99 Priority.
Delivery time
- U.S.: usually 3–5 business days after your order ships.
- International: usually 7–21 business days.
Weather or carrier delays can sometimes add time. We do our best to get your order to you as fast as we can.
Tracking your order
As soon as your order ships, you'll get an email with your tracking number. You can track it on the USPS website.
Lost, stolen or delayed packages
Once USPS scans and accepts your package, it's in their care and no longer our responsibility. We aren't responsible for packages that are lost, stolen or delayed after that point. If you have a delivery problem, please contact USPS directly. For peace of mind, you can add shipping insurance at checkout.
Shipping address
Please double-check your address before you order. We aren't responsible for orders shipped to an incorrect or incomplete address. If a package comes back to us because of the address, or because it was refused or unclaimed, we'll contact you to either reship it (extra shipping fees may apply) or refund your order minus the original shipping cost.
International orders
Customs duties, taxes and fees may apply. These are paid by the person receiving the order and aren't included in the item price or shipping cost. Customs rules vary by country, so please check with your local customs office.
Refunds and returns
All sales are final. Because our products are personal care items, we can't accept returns or exchanges or give refunds, including on unopened or unused products. This protects the safety and hygiene of every product we send out. Please review your order carefully before checkout. By placing an order, you agree to this policy.
If your order arrives damaged, incorrect or defective, email us within 7 days of delivery at hello@organicfinish.com with a photo, and we'll make it right.
Questions?
Email us any time at hello@organicfinish.com. We're happy to help.